Zync Inc. (the “Company”) establishes and discloses this Privacy Policy to protect users’ personal information and promptly handle related complaints in accordance with the Personal Information Protection Act.
주식회사 징크 (the "Company") handles personal information when operating zync as described below.
Information needed for registration and service delivery is processed to enter into and perform our agreement with you. We obtain the consent needed for optional information, additional event uses, advertising messages and disclosure to other organizations. Information requiring separate consent by law is handled separately from general registration consent. Refusing required information may prevent registration or use of the relevant feature. Refusing optional consent does not prevent use of the basic service.
When you close your account, we delete your member information and personal information in service records without delay. We also delete information without delay when you withdraw consent or its processing purpose ends. We use event application and participation information until the event and prize delivery are complete, and delete it earlier if you close your account or withdraw consent.
The only information retained after account closure to check registration restrictions is a phone number hash (a transformed identifier).
Hashes are used only to check registration restrictions. We delete them if the restriction is lifted or retention is no longer necessary, even before the retention period ends. We also delete hashes when that period expires. Records required by law are retained separately only for the specified information and period. Electronic information is deleted to prevent recovery, and paper records are shredded.
Profiles, match posts and reviews are visible to members who can view those screens. Chats are visible to the participants. Before sharing information with an event partner, we identify the recipient, purpose, information and retention period and obtain separate consent. Other disclosures require your consent or a legal basis.
| Provider | Work performed |
|---|---|
| Amazon Web Services (AWS) | Storage of member and profile information, service records, images and backups; server operation |
| Google (Cloud Firestore) | Storage of chat content, image URLs, message timestamps and member identifiers |
| Google (Firebase Authentication) | Phone number verification by SMS |
| Google (Firebase Cloud Messaging, Crashlytics, Google Analytics) | Push notifications, usage analytics and error collection |
We set processing purposes and protection duties in our agreements and oversee these providers.
Our AWS servers and file storage use the Seoul region in the Republic of Korea. Google LLC's Firebase Authentication processes phone numbers, authentication information, IP addresses and device information in the United States. This information is sent over the network during authentication. After the Company requests account deletion, Google removes it from live and backup systems within 180 days.
Firebase chat, push notification and error processing, and Google Analytics, may process information outside Korea depending on the service and storage settings. Privacy inquiries to Google can be sent through its privacy contact page.
Contact support@zync.life with questions or requests to refuse processing outside Korea. Refusing processing needed to provide a feature, such as SMS verification, may prevent its use. Where separate consent is required, we provide the relevant details and obtain that consent.
We use Google Analytics and Firebase Crashlytics to process member IDs, app and device information, usage records and error reports to improve the service and resolve errors.
You can change photo, camera, location and notification permissions in your device settings. Disabling a permission may limit the related feature.
You or your authorized representative may request access, correction, deletion, suspension of processing or withdrawal of consent. Use the profile editing or account closure features in the app, or the email address below. We will verify the requester's identity or authority and respond without delay. If a legal restriction applies, we will explain it.
We apply safeguards including access restrictions, protection of authentication information, encryption in transit and access logging.
Privacy officer: 손혜지 (Son Hyeji) · support@zync.life
You may seek help from the Personal Information Infringement Report Center (118, privacy.kisa.or.kr) or the Personal Information Dispute Mediation Committee (1833-6972, www.kopico.go.kr).
We will announce changes to this policy and their effective date at least 7 days in advance. We will obtain separate consent for changes that require it.